Returns & Exchanges
Defective Orders: We believe in happy customers who return to us, and we stand behind everything we sell. If you’re not satisfied with your purchase within the first 30 days after receiving it, you can return any item for any reason. Our customer service representatives are dedicated to finding the best solution for you, whether it’s replacing the original item or refunding your money as credit in your account.
To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Damages and issues: Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. Our customer service team will evaluate the issue and make it right. All product returns require a Return Merchandise Authorization (RMA) number, and our representatives will provide return instructions.
Returns of non-defective or undamaged products due to a change of mind incur a 20% processing fee.
Undelivered Orders: Ensure accurate shipping information, as the label will be printed exactly as provided. Orders returned as undelivered due to an incorrect address will result in a 20% processing fee. Re-delivery to a different address (within the United States) incurs an additional shipping fee.
Refused Orders: Refused orders can be shipped once with added shipping charges. Subsequent refusals will be canceled and incur a 20% processing fee. No refund for shipping service will be issued for refused orders.
Exchanges: The fastest way to get what you want is to return the item, and once accepted, make a separate purchase for the new item.
Refunds: We’ll notify you upon receiving and inspecting your return, informing you of the refund status. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@playdolls.shop.
Feel free to contact us for any further information about shipping.